Privacy Policy
Effective date:
1. Scope
This Privacy Policy explains how Flora Academy ("we", "us") collects, uses, and protects information in connection with our courses, websites, and related services (the "Services").
This policy is written in English and applies globally. Where local law requires additional disclosures, those disclosures apply to you based on your location.
2. Data We Collect
We collect information you provide directly, information generated by your use of the Services, and limited technical data needed to operate and secure the website.
Typical categories
- Account & contact: name, email, course enrollment details, customer support messages.
- Payments: billing metadata and transaction status. Card numbers are handled by payment processors and are not stored by us in raw form.
- Course usage: lesson progress, completion timestamps, quiz or assignment interactions (if applicable).
- Device & log data: IP address, approximate location (country/region), browser type, pages viewed, and security events.
If you choose to contact us, we may keep records of your communications to resolve issues and improve support quality.
3. How We Use Data
We use personal data only as necessary to provide and improve the Services and to comply with legal obligations.
Provide the Services
Create accounts, deliver lessons, track progress, send service messages, and provide customer support.
Process transactions
Confirm payments, issue receipts, manage refunds, and prevent payment fraud.
Security & abuse prevention
Detect suspicious activity, rate-limit automated traffic, and protect accounts.
Improve content
Understand how courses are used and improve usability with aggregated insights.
We do not sell your personal information.
6. Your Rights
Depending on your jurisdiction, you may have rights such as access, correction, deletion, portability, restriction, and objection to certain processing.
How to make a request
Contact us using the details in the Contact section. We may verify your identity before responding. If you use an authorized agent (where applicable), we may request proof of authorization.
7. Data Retention
We keep personal data only as long as needed for the purposes described in this policy, including to comply with legal, accounting, and reporting obligations.
Retention periods vary depending on the type of data, how it is used, and the legal requirements that apply.
8. Security
We implement organizational and technical safeguards designed to protect information against loss, misuse, and unauthorized access. No method of transmission or storage is 100% secure; however, we follow best practices appropriate to the risk.
If you believe your account has been compromised, contact us promptly.
9. Children
The Services are not directed to children under 13 (or another age where required by local law). We do not knowingly collect personal information from children.
10. Changes
We may update this Privacy Policy from time to time. The "Effective date" indicates when the latest version took effect. Material changes may be communicated through the Services.
11. Contact
For privacy questions or requests: